Refund Policy

Refunds may be considered if the service delivered does not substantially match the agreed scope outlined in the signed agreement or service confirmation. Requests must demonstrate that SOLNEXITH did not fulfill core contractual obligations.

Refund eligibility applies only to direct purchases made through solnexith.pro or official SOLNEXITH billing channels.

Refund requests must be submitted within 14 calendar days of the service delivery date or project milestone completion.

Requests received after this period may not be eligible for review unless exceptional circumstances are demonstrated and approved by SOLNEXITH management.

1. Submit a written request via email including your order reference number and detailed explanation.
2. Our team will review your request within 5 business days.
3. If additional documentation is required, we will contact you promptly.
4. Approved refunds will be processed within 7–10 business days using the original payment method.

• Partial refunds may apply for partially completed services.
• Administrative or processing fees may be deducted where applicable.
• Refunds will not exceed the original amount paid for the specific service.
• All decisions are made in good faith and based on contractual documentation.

Refunds will not be issued for:

• Completed consulting sessions or delivered digital materials.
• Delays caused by client inaction or failure to provide required information.
• Services already approved or accepted in writing.

SOLNEXITH reserves the right to deny refund requests that do not meet the criteria outlined in this policy.

SOLNEXITH

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)